Terms of service

Terms and Conditions for Ajwa Herbals

Welcome to Ajwa Herbals! By using our website and making purchases, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Terms

By accessing or using the services provided by Ajwa Herbals, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with these terms, please do not use our services.

We reserve the right to modify or update these terms at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review these terms periodically.

2. Ordering Process

  • Order Placement: You can place an order on our website without creating an account. Simply add the products you want to your cart and proceed to checkout.

  • Order Confirmation: After placing your order, you will receive an order confirmation email. This is not an acceptance of your order but an acknowledgment that we have received it.

  • Payment: All payments must be made through the available payment methods on our website. We use trusted third-party payment processors to handle your payments securely. We do not store your credit card or financial information.

  • Cancellation: You may cancel your order before it is processed and shipped. Once the order is shipped, it cannot be canceled, and you must follow our return policy.

3. Product Information

We make every effort to ensure that the products displayed on our website are described and presented as accurately as possible. However, we do not guarantee the accuracy of the information. Product colors, sizes, descriptions, and prices may vary, and we reserve the right to correct any errors.

4. Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated based on the delivery address, weight, and size of the order. Shipping fees will be displayed at checkout before you confirm your purchase.

  • Delivery Times: Delivery times vary based on your location and the shipping method selected. We make every effort to process and ship orders as quickly as possible, but we cannot guarantee delivery times.

  • Customs Duties & Taxes: For international orders, customs duties and taxes may apply, and it is the customer’s responsibility to pay these fees.

5. Return and Refund Policy

We strive to ensure that you are satisfied with your purchase. If you are not satisfied with your order, you may return it according to our [Return & Refund Policy].

  • Return Process: Returns must be made within [number of days] days of receiving your order. The item must be in its original, unused condition.

  • Refunds: Refunds will be processed once the return has been received and inspected. Refunds will be credited to the original payment method.

6. Intellectual Property

All content on the website, including text, graphics, logos, images, and software, is the property of Ajwa Herbals or its affiliates and is protected by copyright laws. You may not use, reproduce, or distribute any of the content without permission.

7. Limitation of Liability

Ajwa Herbals will not be liable for any damages or losses arising from the use of our website or products, including but not limited to indirect, incidental, or consequential damages. Our liability is limited to the total amount paid by you for the product in question.

8. Prohibited Activities

You agree not to engage in the following activities:

  • Violating any laws or regulations.

  • Using the website for unlawful purposes or to distribute harmful content, such as viruses or malware.

  • Interfering with or disrupting the operation of the website or servers.

  • Attempting to gain unauthorized access to the website or related systems.

9. Indemnification

You agree to indemnify and hold harmless Ajwa Herbals, its affiliates, and its employees from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website or your violation of these Terms and Conditions.

10. Privacy Policy

By using our website, you agree to the collection, use, and disclosure of your personal information in accordance with our [Privacy Policy].

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts located in Karachi, Pakistan.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Ajwa Herbals
 Address: Plot No 144-C, 1st Floor, Office No 103, Line 1-A, Murtaza Commercial, Zulfiqar Avenue Road, DHA Phase 8, Karachi-Pakistan
 Contact No: +92 333 2879030
 Email: ajwa.herbaloil@gmail.com